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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to

analyse the results of feasibility tests applied to options

identify analyse and evaluate details of a particular business domain

communication skills to

liaise and negotiate with clients and colleagues

present information

literacy skills to

analyse and evaluate information and organisational requirements

review documents prepared by others

write business reports

numeracy skills to

apply financial feasibility analysis to options

evaluate the results

planning and organisational skills to

determine project scope time cost and quality

plan communications and risk management

research skills to locate and evaluate solutions to business requirement

technical skills to

identify analyse and evaluate best practice in system development

interpret technical documentation

Required knowledge

client business domain

role of stakeholders and the degree of stakeholder involvement

systems current functionality

two or more current industry systems development methodologies

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

manage and review work done by others in the

identification of required services

scope of a project

solutions to clients requirements that fit within the constraints

review a prepared feasibility report

Context of and specific resources for assessment

Assessment must ensure access to

contributions to a feasibility report

client requirements

reportwriting template

client expectations brief

information on a range of IT business solutions

future organisational business processes

budgets for scenarios

outcomes of the businessanalysis process

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of a candidate analysing clients requirements with their team

verbal and written questioning to assess candidates knowledge of

client requirements

business context

factors required to present solutions

financial modelling

review of an approved feasibility report with contributions from the candidates team

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client requirements may refer to:	applications business opportunities network people in the organisation problems with or opportunities for a business system.
Project may include:	business improvement process ebusiness solution involving the total organisation or part of the organisation projects involving a business undertaking a total organisational change scope: budget feasibility features hardware legal constraints policy resource software time systems-only change.
Related problems may relate to:	routine or non-routine problems that may affect the immediate work environment or project outcome, particularly relating to meeting client requirements.
Sources of information may include:	business-strategic plans change-management plans current systems-design plans project-management plans.
Client may include:	external organisation individual internal department internal employee.
Feasibility may include:	economic and schedule feasibility as well as the principal inputs and outputs expected improvements or impacts operational feasibility physical requirements of each solution revenue and cost-benefits risks technical feasibility.
Solution may include:	hardware upgrades implementing a new system new hardware new software software upgrades user training.
Constraints may include:	budget hardware legal constraints policy resource software time.
Appropriate person may include:	authorised business representative client supervisor.