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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Define business need
  2. Assess capability gaps
  3. Determine solution approach
  4. Define solution scope
  5. Define business case

Required Skills

Required skills

analytical skills to review organisational and technical business solutions

communication skills to

conduct research interviews and liaise with stakeholders

conduct focus groups and requirements workshops

numeracy skills to develop costbenefit analyses

problemsolving and analytical skills to undertake root cause analysis and feasibility studies

technical writing skills to develop business case

technical skills to develop models of systems processes and solutions

Required knowledge

businessanalysis processes procedures and techniques

market trends and best practices to assist in identifying business opportunities

technology and technology solution patterns

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

analyse a business situation

develop a comprehensive business case for a proposed solution that addresses

business need

required capabilities

solution scope

most feasible approach

Context of and specific resources for assessment

Assessment must ensure access to

documentation including appropriate policies current business analysis practices tools and legislation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of a simulated or workplace project in a medium to large enterprise

direct observation of the candidate carrying out business analysis work

verbal or written questioning to assess required knowledge and skills

review of reports and plans prepared for the projects

evaluation of a portfolio of the project work undertaken

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where a practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Investigating issues may include:

adverse impacts the problem is causing

expected benefits from any potential solution

how quickly the problem could potentially be resolved

underlying sources of the problem.

Desired outcomes may include:

creating a new capability, such as a new product or service, addressing a competitive disadvantage, or creating a new competitive advantage

complying with new regulations

improving revenue, by increasing sales or reducing cost

increasing customer satisfaction

increasing employee satisfaction

improving safety

reducing time to deliver a product or service.

Capabilities may include:

business processes

events that a solution must be able to respond to

features of a software application

goals that a solution will allow stakeholders to accomplish

products that an organisation creates

services that an organisation delivers

tasks that an end user may perform.

Solution approaches may include:

adding resources to the business or making organisational changes

changing the business procedures or processes

designing and developing custom software

purchasing or leasing software and hardware from a supplier

partnering with other organisations, or outsourcing work to suppliers

using additional capabilities of existing software or hardware within the organisation.