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Elements and Performance Criteria

1. Conduct a knowledge need analysis
   • Identify current and future directions of the business
   • Identify knowledge and skills required to support the current business activities
   • Identify knowledge and skills required to support future business directions
2. Analyse the knowledge inventory
   • Produce knowledge questionnaires to request information from staff about corporate knowledge
   • Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries; and record its location
   • Identify the accessibility, aim and integrity of the knowledge
   • Identify the frequency of update of this knowledge, its previous versions, and its backup status
   • Identify implicit knowledge currently resident in informal sources and organisational knowledge
3. Chart the knowledge flow
   • Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies
   • Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use
   • Identify the corporate and individual attitudes to knowledge within the organisation
4. Produce a knowledge audit report
   • Analyse the results of the knowledge audit
   • Document findings and present to the appropriate person

Required Skills

Required skills

analytical skills to analyse knowledge requirements and the results of questionnaires

communication skills to

facilitate groups

liaise and negotiate with team members and management

present transfer and collect information and gain consensus

initiative and enterprise skills to forecast future directions and anticipate knowledge requirements

literacy skills to update knowledge of products software systems and technology

planning and organisational skills to create distribute and collect knowledge surveys

research skills to specify analyse and evaluate broad features of a particular business domain and solutions to project problems

technical skills to formulate milestones

Required knowledge

organisations business policies procedures and structure

concepts of risk management planning and processes

design and development of questionnaires

procedures for analysis of completed questionnaires

reporting mechanisms

tools and models of project management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to identify and document explicit and implicit knowledge in an organisation identify knowledge required to meet current needs forecast knowledge required to meet future needs
Context of and specific resources for assessment	Assessment must ensure access to an organisation and its data sources staff from the organisation appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate creating questionnaires verbal or written questioning to assess candidates knowledge of implicit and explicit knowledge review of candidates knowledge audit report
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Explicit knowledge may include information held in:	database management system (DBMS) intranets libraries policies procedures.
Implicit knowledge may include:	informal networks of employees the ‘go-to’ employee those with a long-standing organisational knowledge corporate memory.

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