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Elements and Performance Criteria

  1. Prepare for elicitation
  2. Conduct elicitation activity
  3. Document elicitation results
  4. Confirm elicitation results

Required Skills

Required skills

analytical skills to analyse

document and system interface

others observations

impact of changes

communication skills to

conduct interviews develop surveys and questionnaires

conduct focus groups requirements workshops walkthroughs and to present requirements

planning and organisational skills to plan and conduct elicitation activities

technical writing skills to develop requirements documents and specifications

technical skills to develop solution concepts and prototypes

Required knowledge

conflictresolution and issuemanagement techniques

negotiation and consensus strategies

techniques to elicit and manage the gathering of requirements

risk management strategies with regard to requirements gathering staff management and proposed systems

scope management and change control processes

version control and configuration management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

plan and conduct requirements elicitation activities

select and apply techniques that are appropriate to the situation

document requirements and obtain stakeholder signoff

Context of and specific resources for assessment

Assessment must ensure access to

appropriate policies

current business analysis practices

tools

legislation if applicable

other documentation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of a simulated or workplace project in a medium to large enterprise

direct observation of the candidate carrying out business analysis work

verbal or written questioning to assess required knowledge and skills

review of reports and plans prepared for the projects

evaluation of a portfolio of the project work undertaken

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Elicitation activity may include:

brainstorming

document analysis

focus group

interview

interface analysis

observation

prototyping

workshop

survey or questionnaire.

Requirements’ attributes to aid in managing each requirement throughout its life cycle may include:

source

its value

its priority.

Appropriate form may include:

visual or audio recordings

written documents describing the outcomes, such as meeting minutes

actual or virtual whiteboards where notes are retained until they are transferred to another medium.

Review may include:

informal discussion or brainstorming

structured or facilitated workshop

use of formal review tools, such as survey or interview.