Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
provide clear and precise advice that varies according to audience
use questioning and active listening to clarify general information
recommendations to solve problems
customerservice skills to effectively deal with clients
organisational skills to use time management and prioritise work requests
research skills to source basic information from readily available sources
rank recommendations about possible solutions
current industry hardware and software products and services
current industry maintenance service and helpdesk practices processes and procedures