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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

clarify instructions

communicate with peers and supervisors

present information

seek assistance and expert advice

literacy skills to

interpret user manuals technical documentation and help functions

read and write basic workplace documents

problemsolving skills to address common operational problems when carrying out system backup and recovery

technical skills to perform

backup and recovery operations

basic diagnostic tests in system integrity

Required knowledge

broad knowledge of

organisational standards regarding

backup and recovery procedures and operations

label and store backups

current industryaccepted hardware and software products

current viruses and protection methods

diagnostic tools

inventory procedures

maintenance procedures

storage and retrieval guidelines

system performance

software copyright and general public licence GPL or copyright responsibilities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

protect and secure standalone or networked clientserver environments and operating systems according to system maintenance procedures

undertake system and file backup recovery delete and archive according to backup and recovery procedures

check computers to ensure software compliance

Context of and specific resources for assessment

Assessment must ensure access to

sites with a representative range of standalone and networked clientserver environments and operating systems

antivirus software

technical records and documentation

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate undertaking file backup and recovery

direct observation of candidate performing virus scans and virus removal

review of documented reports on backup results

review organisational backup schedules

review software licence records

verbal or written questioning to assess candidates knowledge of maintaining and updating virus protection software and checking computers for software copyright compliance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Backup schedule may occur:	evenings weekdays weekends monthly yearly or a combination.
Storage media may include:	CD and DVD external storage devices, such as universal serial bus (USB) flash drive internal storage devices.
Hardware may include:	networked systems personal computers tools to perform tape backups.
Organisational standards may include:	backup procedures GPL and copyright licences reporting of non-compliant software restore and security procedures software licence documentation virus scanning and removal procedures.
Appropriate person may include:	authorised business representative client supervisor system administrator.
Virus protection may include:	freeware online open source proprietary software: BitDefender CA Vet Antivirus Kaspersky Antivirus McAfee VirusScan Panda Antivirus Symantec Norton Antivirus.
Operating system may include:	GNUs Not Unix (GNU) Linux Mac OS X Microsoft Windows Unix-like operating systems: HP-UX IBM AIX Silicon Graphics IRIX Sun Solaris.
Licensed software may include:	corporate licences educational licences freeware open source shareware licences single-user licences user-restrictive licences.
Software may include:	application: database internet browser spreadsheet word-processing commercial customised in-house programming: assembler compiler development tools system: computer security device drivers operating system.