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Elements and Performance Criteria

  1. Detect and remove destructive software
  2. Identify and take action to stop spam

Required Skills

Required skills

communication and literacy skills to present reports

problemsolving skills to anticipate and respond to a range of known virus and spam types

technical skills to

install and configure system filtering and security settings

install software updates

install virus protection

operate a computer and software application

select virus protection to suit operating system in a limited range of options

Required knowledge

spam and virus intrusions and appropriate remedial action

types of protective applications used against viruses and spam

operating systems supported by the organisation

computer hardware

Spam Act and associated guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

install virus protection software and updates

schedule virus protection software to run on a regular basis

identify and remove common destructive software

identify common spam types and take appropriate action

Context of and specific resources for assessment

Assessment must ensure access to

sites with a representative range of computer hardware application software and operating systems

current antivirus and antispam software

technical records vendor documentation and enterprise procedures and guidelines

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate undertaking installation of virus protection and antispam software

direct observation of candidate performing virus scan and virus removal

review configuration of virus protection software and creation of operating schedule created

configure and use a spam filter

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Destructive software may include:

file viruses

keystroke loggers

logic bombs

macro viruses

remote access tools (RATs)

spyware

system sector viruses

trojans

viruses

worms.

Virus protection may include:

CA Vet Antivirus

freeware

online

open source

proprietary software:

BitDefender

Kaspersky Antivirus

McAfee VirusScan

Panda Antivirus

Symantec Norton Antivirus.

Operating system may include:

GNUs Not Unix (GNU)

Linux

HP-UX

Mac OS X

Microsoft Windows

Unix-like operating systems:

IBM AIX

Silicon Graphics IRIX

Sun Solaris.

Advanced systems may include:

hardware firewall

software firewall.

Software updates may include:

automatic online updates

security patches

service packs and service releases

virus definition updates

virus scanning engine updates.

Security settings may include:

firewall

internet browser

operating system

virus protection.

Appropriate person may include:

authorised business representative

client

supervisor

system administrator.

Spam may include:

messages covered by the Spam Act 2003

unsolicited commercial electronic messaging:

email

instant messaging

mobile phone messaging

social networking

wiki.

Appropriate action may include:

deleting the spam

blocking the sender by configuring spam filter

unsubscribing from mailing list if company is not reputable.

Spam filter may include:

email client filters or rules

email server filters

third-party filter programs:

CA Anti-Spam

MailWasher Pro

Norton Internet Security

SpamAssassin.

Appropriate organisation may include:

relevant government and private media screening organisations, such as:

Australian Communications and Media Authority

Scamwatch company that originated the spam message.