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Elements and Performance Criteria

1. Clean equipment
   • Access and verify cleaning supplies for usability on the selected equipment
   • Record maintenance actions undertaken according to organisational procedures
   • Clean equipment according to manufacturer specifications and organisational manuals
   • Ensure basic OHS principles and guidelines are followed
2. Replace and maintain consumables and supplies
   • Access consumables from storage points and record usage information according to organisational procedures
   • Replace consumables when needed and log the action undertaken
   • Dispose of consumables following environmental guidelines
   • Test equipment to ensure it is in working order at set time periods and according to organisational procedures
3. Maintain equipment
   • Establish which equipment requires maintenance
   • Maintain equipment according to organisational guidelines and manufacturer specifications
   • Document maintenance procedures performed according to organisational guidelines
   • Exercise care to prevent interruption of business activities during maintenance procedures
   • Store unused equipment devices according to manufacturer specifications and organisational guidelines

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

document maintenance procedures

interpret technical documentation equipment manuals and specifications

planning and organisational skills to

organise and maintain equipment

schedule required maintenance

problemsolving skills to solve equipment and logistics problems

safetyawareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

maintain equipment

test and evaluate equipment maintenance requirements

Required knowledge

basic knowledge of

current industryaccepted hardware and software and manufacturer maintenance guides

organisational systems related to storage and retrieval of information and equipment

OHS principles and responsibilities including ergonomics work periods and breaks and conservation techniques

chemical storage control and disposal procedures

features and operating requirements of equipment

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to clean equipment following manufacturer specifications and OHS policy and procedures replace and dispose of consumables according to regulations and organisational policy test and maintain equipment in working order following OHS procedures
Context of and specific resources for assessment	Assessment must ensure access to a site on which equipment maintenance may be carried out use of equipment currently used in industry relevant equipment documentation that may affect maintenance activities appropriate learning and assessment support when required Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of suitable cleaning materials direct observation of candidate replacing consumables direct observation of candidate maintaining and testing equipment review of documents including maintenance procedures performed
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment may include:	hard drives hubs modems and other connectivity devices, such as digital subscriber line (DSL) modems monitors other peripheral devices personal computers personal digital assistants (PDA) printers switches workstations.
OHS principles may include:	basic principles and responsibilities relating to ICT equipment: disposal environmental control storage.
Consumables may include:	cartridges cleaners disks paper printer toners ribbons tapes.
Environmental guidelines may include:	disposal through an authorised body of redundant hardware, such as: circuit boards hard drives motherboards recycling safe disposal of packaging, such as: cardboard paper plastic polystyrene.

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