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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm system integrity
   • Check the functioning of system components in both a stand-alone and integrated environment
   • Specify shortcomings or problems and create an action plan
   • Review action plan with client
   • Document system components according to standards and procedures
2. Provide operation and maintenance guidance
   • Identify and document operational issues and procedures
   • Discuss maintenance issues with technical support and document outcomes
   • Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
   • Clarify outstanding issues with client
3. Hand over system to client
   • Demonstrate installed system to client
   • Obtain client sign-off to confirm satisfaction and acceptance of the installed system
   • Discuss and confirm short-term implementation support with client
   • Discuss and confirm further training needs with client
   • Document needs and submit to appropriate person for action

Required Skills

Required skills

analytical skills to

evaluate a range of complex test data

rigorously assess every probable event

communication skills to liaise with team members and contractors

literacy skills to

analyse test data

interpret test results

technical skills to perform system testing

Required knowledge

current business practices related to preparing reports such as confirming system integrity and handing over system

current industryaccepted hardware and software products to enable the candidate to optimise the value of a supply contract

changemanagement systems

clientbusiness domain

informationgathering techniques

OHS requirements related to work safety environmental factors and ergonomic considerations

operational procedures for IT systems

project plan including constraints guidelines and deadlines

quality assurance practices

role of stakeholders and the degree of stakeholder involvement so that levels of responsibility in a project can be clearly defined

vendor product directions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to confirm system integrity confirm operational and maintenance procedures are in place and viable
Context of and specific resources for assessment	Assessment must ensure access to customer computer site and system or suitable simulated system and environment implementation plan people involved in handover project plan SLAs appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of operational procedures for IT systems review of maintenance guidance documentation for the installed system evaluation of the report prepared by the officer conducting the system testing procedures and assessing test results
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:	application service provider applications databases gateways internet service provider (ISP) operating system servers.
Components may include:	CD and DVD drives central processing unit (CPU) complementary metal oxide semiconductor (CMOS) battery CPU upgrades drives fax or modem cards interface cards motherboards random access memory (RAM) upgrades.
Client may include:	external organisation individual internal department internal employee.
Service level agreements:	clearly specify and quantify service levels identify evaluation or audit of service levels relate to communications carriers, internet service providers (ISPs), application service providers (ASPs) and SLAs for vendor products should consider business processes and requirements.
Appropriate person may include:	authorised business representative client supervisor.

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