Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with people working across different OS and levels of operation

literacy skills to read and interpret complex technical and nontechnical information from a range of sources

planning and organisational skills to balance competing and complex demands

problemsolving skills to anticipate and respond to a range of security incidents

Required knowledge

OS and office applications

sources of OS patches

specific features of security incidents

typical systems and procedures of user support

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to install configure and troubleshoot computer applications customise computer applications anticipate and respond to a range of security incidents
Context of and specific resources for assessment	Assessment must ensure access to appropriate OS installation CD or recovery boot discs computers with application errors samples of operating system patches standalone or networked personal computer appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods will be used to assess practical skills and knowledge for example evaluation of a security breach and a nonfunctional mail box direct observation of the candidate troubleshooting and repairing corrupted data verbal or written questioning of typical systems and procedures of user support
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

---

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Application may include:	in-house applications network applications office applications programming applications terminal emulation applications.
Problems may include:	access to devices access to network resources keyboard emulation keyboard shortcuts screen resolution.
Security Incidents may include:	application of critical updates identification of virus attacks resetting forgotten password.

---