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Elements and Performance Criteria

  1. Identify available OS
  2. Install, configure and optimise OS
  3. Resolve problems using tools
  4. Provide instruction for new OS implementation

Required Skills

Required skills

communication skills to

install and configure OS software

interpret technical computer installation manuals

liaise with people working across different levels and in different contexts

literacy skills to

obtain written and verbal feedback from clients

present information such as the use of diagnostic tools

provide verbal instructions to client

problemsolving skills to troubleshoot OS

research skills to search for solutions to common problems

technical skills to

work with OS

write instructions for clients

Required knowledge

architecture of current technical systems

current industryaccepted hardware and software products

functions and features of OS used by the organisation

installation and configuration of systems software

organisational requirements for OS software

prerequisites for system software installation

setup and configuration procedures

software packages supported by the organisation

systems current functionality

systems diagnostic software

vendor specifications and requirements for installation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify requirements of different OS

install configure and test an OS to improve system performance with minimum disruption to clients

identify faults and rectify with utilities and tools

Context of and specific resources for assessment

Assessment must ensure access to

PC where installation may be performed

OS software and technical documentation are available

organisational documentation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate

questioning team members supervisors and clients

installing and testing an OS

identifying and rectifying OS faults

evaluation of candidates reports demonstrating applicants ability to use and optimise an OS

verbal or written questioning to assess candidates knowledge of OS installation and troubleshooting

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OS may include:

Mac OS X

Linux:

Debian

Fedora

Google Chrome OS

Kubuntu

Linux Mint

Red Hat

Ubuntu

Microsoft Windows:

Windows 2000

Windows 7 (32 bit versus 64 bit)

Windows Vista (32 bit versus 64 bit)

Windows XP (32 bit versus 64 bit)

mobile OS:

Android

Blackberry

iPhone

Palm

Symbian

Windows Phone 7 series.

OS features may include:

configure power management:

hibernate

sleep timers

standby

suspend

wake on local area network (LAN)

device manager:

driver signing

install and update device drivers

verify

demonstrate safe removal of peripherals

directory structures:

create folders

navigation of directory structures

disk preparation order:

format drive

partition

start installation

files:

attributes

creation

extensions

permissions

file systems:

FAT32 versus new technology file system (NTFS)

installation methods:

boot media, such as DVD, CD, floppy or universal serial bus (USB)

factory recovery partition

install from image

network installation

recover CD

operating system installation options:

file system type

network configuration

repair install

user data migration, such as user state migration tool (USMT)

verification of hardware compatibility and minimum requirements

virtual memory.

Appropriate person may include:

authorised business representative

client

supervisor.

Boot utility options may include:

boot options:

boot to restore point

recovery options

safe mode:

automated system recovery (ASR)

emergency repair disk (ERD)

recovery console

disk boot order or device priority:

types of boot devices, such as disk, network and USB.

OS user interface may include:

based on Windows (adopt interface to undertake similar tasks with chosen operating system):

administrative tools:

performance monitor, event viewer, services, and computer management

command prompt utilities:

ipconfig

Ping

Telnet

control panel

location of basic network settings between OS versions

my computer

my network places or home group

MMC

run line utilities:

cmd

direct diagnostics (DXdiag)

msconfig

MSINFO32

REGEDIT

start menu

task bar or systray

task manager

Windows Explorer, such as libraries in Windows 7.

Directory structures may include:

fonts

offline files and folders

program files

system file locations

temporary files

user file locations

user profile and program files

virtual directories.

Organisational requirements may include:

availability of system to be optimised

client support documentation

in-house or vendor; contracting arrangements relating to IT purchasing

IT policy and procedures relating to service levels and installation

level of complexity of technical manuals.

Command line options may include:

CHKDSK (/f /r)

COPY (/a /v /y)

DIR

EDIT

FORMAT

GREP

IPCONFIG (/all /release /renew)

LS

MD / CD / RD

MKDIR

MSCONFIG

NET

NSLOOKUP

PING (-t -l)

RMDIR

SFC

Tracert

XCOPY.

System tools may include:

administrative tools:

computer management

event viewer

performance monitor

services

device manager

disk management tools:

Check Disk

DEFRAG

NTBACKUP

disk manager:

active unallocated

active, primary, extended and logical partitions

drive status

dynamic

external hard drives

failed

FAT32, NTFS, FAT64 (exFAT)

flash drives

foreign drive

formatting

healthy

mount points

mounting a drive

offline

online

enable:

disable

indicators

warnings

regional settings and language settings

remote desktop protocol (remote desktop or remote assistance)

system information

system monitor

system restore

task manager:

process list

process priority

resource usage

termination

task scheduler.

Common operating system issues based on Windows (adopt interface to undertake similar tasks with chosen operating system):

error messages and conditions:

aero settings:

background processes

indexing settings

side bar settings

start-up file maintenance

UAC

boot:

inaccessible boot drive

invalid boot disk

missing NTLDR

event viewer (errors in the event log)

start-up:

device or program in registry not found

device or service failed to start

system performance and optimisation

operational problems:

application install, start or load failure

auto-restart errors

bluescreen error

devices drivers failure (input and output devices)

service fails to start

system lock-up

Windows-specific printing problems:

incorrect or incompatible driver or form printing

print spool stalled.

Client may include:

department within the organisation

person with special needs

person within a department

third party.

Feedback mechanism may include:

interview

meeting

questionnaire

survey.