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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
communication skills to present information to staff and others
analyse and evaluate documentation
update technical and user documentation
planning and organisational skills to
problemsolving skills to analyse and evaluate information
produce documents on various media for distribution
review technical documentation
current business practices related to preparing reports
documentation standards and tools
role of stakeholders and the degree of stakeholder involvement
Evidence Required
Range Statement
Technical and user documentation may include: | brochureshelp referencesonline helpoperational proceduresreportssystem designsystem functionalitysystem or project specificationstechnical manualstraining materials and self-paced tutorialsuser guides. |
System may include: | applicationsdatabasesgatewaysnetworksoperating systemsserverssoftware. |
Appropriate person may include: | authorised business representativeclientsupervisor. |