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Elements and Performance Criteria

  1. Plan IT system changes
  2. Identify technology system change needs
  3. Implement change
  4. Monitor and review implementation

Required Skills

Required skills

analytical skills to gather and analyse data regarding the priorities and effects of specific changes

communication skills to liaise with stakeholders and team members

literacy skills to write technical reports

planning and organisational skills to prioritise tasks and contingency arrangements

technical skills to

administer local and remote change procedures

ensure previous system is backed up for a cancelled system change

monitor system security during change and prevent system threats

Required knowledge

changemanagement principles

functions and features of current information technology systems

internet and internet working architecture

principles and structure of performance benchmarking

server access security procedures and general security issues relating to a particular operating system

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify elements that require changing

plan implement monitor and review change and apply guidelines and policies to the changemanagement process

maintain appropriate version control

maintain compliance with existing accessibility and other policies

Context of and specific resources for assessment

Assessment must ensure access to

international standards

operational data from an organisation

needs analysis data

organisational planning guidelines

version control guidelines

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of

performance benchmarking

changemanagement principles

information technology systems

internet and internetworking architecture

server access security procedures and general security issues relating to a particular operating system

review of candidates completed documentation of the change process

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Change procedures may relate to:

document

formal procedures that must be adhered to:

check points and sign-offs with documented procedures and templates

communication with stakeholders

dispute resolution

implementation of financial control mechanisms

modification procedures

processes for determining size and cost

incremental

process-based

result of an impact on quality, cost or OHS

socially-based

verbal.

System may include:

application programs

networks

operating systems

websites.

User may include:

department within the organisation

person within a department

third party.

Benchmarks may include:

cost savings

performance

quality

technical.

Stakeholders may include:

community groups

corporate body

end user

government body

internal or external client.

Liaison methods may include:

customer relationship management (CRM) technologies

email

group information sessions

management reviews

needs analysis surveys

newsletters

planning workshops

telephone calls

web information portals

written reports.

Requirements may relate to:

business

network

people in the organisation

system.