Elements and Performance Criteria
- Plan IT system changes
- Research and develop change procedures and conventions
- Develop IT change-management plan
- Identify key personnel responsible for change-management policy and procedures
- Train staff and management in change-management procedures and policies
- Evaluate current IT system to determine changing user or business patterns
- Identify key personnel responsible for authorising and implementing change-management plan
- Identify technology system change needs
- Implement change
- Plan change schedule
- Prioritise changes and allocate resources
- Implement change-management plan and procedures
- Involve stakeholders in the implementation process
- Capture new performance benchmarks to measure changes
- Ensure appropriate liaison methods are used
- Identify training requirements
- Notify stakeholders of change
- Monitor and review implementation