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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to compare and evaluate effective and innovative technical solutions involving the introduction or improvement of sustainability

communication skills to

adjust communication to suit different audiences

consult on and validate policy

liaise with stakeholders to outline resulting sustainability benefits

respond effectively to diversity

work as a member of a team

literacy skills to

prepare analytical reports management plans and SLAs regarding the level of achievement of sustainability benchmarks environmental targets and performance highlights

document technical requirements and procedures

evaluate complex and formal documents such as government policy and legislation

related sustainability documentation

technical specifications and installation manuals

process and present written information to a diverse range of people

write reports design solutions and recommendations in required formats

numeracy skills to

analyse and confirm capacity and interoperability requirements

calculate budget requirements and limitations

determine workforce requirements

perform calculations to produce costbenefit analysis

planning and organisational skills to plan prioritise and monitor own work

problemsolving skills to

account for unexpected variations to requirements

manage different points of view and dissenting stakeholders

resolve installation issues

research and writing skills to

prepare written SLA requiring precise expression language and structures suited to the intended audience

research and present information

research skills to

interrogate vendor databases and websites to identify different solutions to meet client business specifications

gain and maintain relevant knowledge on current technology driving sustainability

technical skills to

evaluate virtual machines and methodologies

produce cloud architecture and integration into existing network

use sustainability software tools

Required knowledge

best practice approaches relevant to sustainability

business processes including

relevant organisational policies procedures and protocols

relevant systems and procedures to aid in the achievement of workplace sustainability

client business domain including client organisation structure and business functionality

cloud computing architecture

compatibility issues and resolution procedures

configuration of internet protocol IP networks

current industryaccepted products

customer and business liaison

energy consumption and energy audit methodology

environmental and sustainability legislation regulations and codes of practice applicable to industry and organisation

environmental impacts of products processes systems and services

equal employment opportunity equity and diversity principles and OHS implications of policy being developed

IT powerconsumption calculations

linkage between processes

policy development processes and practices

principles practices and available tools and techniques of sustainability management relevant to the ICT industry

quality assurance systems relevant to own organisation

range of relevant managed services including software network and support

systems diagnostic features

cloud computing

power supply requirements and management

server design and network architecture

setup and configuration procedures

single and multiple processors

vendor specifications and requirements for software installation

virtual server functionality

virtualisation using software simulation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop plan for virtualisation and manage strategies including managed services

determine and meet client requirements for installation and testing of virtual server

install integrate and test virtualisation components according to vendor and technical specifications

produce costbenefit analysis and virtualisation management plan for justification

Context of and specific resources for assessment

Assessment must ensure access to

appropriate learning and assessment support when required

modified equipment for people with special needs

site and equipment on which servers can be virtualised

server virtualisation currently used in industry

relevant documentation feasibility studies equipment manuals and other siterelated documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out installation integration and testing of virtual server

review of plans completed by the candidate for different sites outlining design and resources required

verbal or written questioning to assess knowledge of methodologies used

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational guidelines may include:	budget allocations capital expenditure integrity operational expenditure projected growth reliability risk management security.
Virtualisation scenarios may include:	cloud networking: hybrid private public managed services: backup network management software production, support and maintenance storage system management user management virtual machines: IP network and voice over internet protocol (VoIP) PC server simulators storage test machines.
Enterprise priorities may include:	dynamic loads and demands frequency of changes to specifications return on investment system integrity and security time for implementation.
Business factors may include:	improved IT responsiveness and effectiveness backup and data protection company profitability and growth rate guaranteed application quality of service improved application availability improved business continuity stronger security time spent on routine IT administrative tasks virtualisation of business critical applications.
Virtualisation inhibitors may include:	lack of: available budget resources or skills to deploy uncertainty about: best possible solution business benefits of return on investment.
Virtualisation management plan may include:	acquiring skills and resources obtaining reliable business consultant on virtualisation preparing risk analysis revisiting budget allocations using tools on total cost of ownership (TCO) to prove cost benefits.
Cloud computing elements may include:	cloud infrastructure: billing security software testing cloud platform: access control service application server data protection web applications web frontend cloud service: communication customer relationship management (CRM) database email server file server finance and accounting IT tools productivity scheduling storage and backup cloud storage: database.
Layers of the cloud client stack may include:	application services or software as a service (SaaS): Aviary - image editor business applications Google docs Jaycut - video editor MS Office Web applications Pixlr - photo editor infrastructure services or infrastructure as a service (IaaS): Amazon Web Services Flexiscale GoGrid platform services or platform as a service (PaaS): Force.com Google AppEngine Microsoft Azure RackSpace.
Analysis would:	verify if virtualisation, either through cloud computing or managed services, would offer better returns on investment allow the organisation to meet sustainable targets.
Deployment model may include:	hybrid cloud private or internal cloud public or external cloud.
Business requirements may include:	availability and performance compliance legal open source privacy security sustainability.
Service level agreement may include:	backup costs interoperability quality of service reliability risk management.