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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Design a site user test
  2. Conduct user test
  3. Evaluate user test
  4. Document results

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to design a valid usability test facilitate the test process and document the results The proposed solutions must meet user needs and the current and future needs of the business

To demonstrate competency in this unit the person will require access to

Web servers

Ebusiness website

Site server

Site server software

Analysis software

Requirements documentation

Customer relationship model

Context of and specific resources for assessment

This competency is about testing a website to see how easy it is for humans to interact with Ensuring site usability is important as more companies individuals and community groups need websites to reach clients and other stakeholders Sometimes usability issues can make websites unworkable or ineffective

Usability testing is sometimes seen as that stage of overall systems testing in which the developed system is compared to users expectations and needs

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

The scope and complexity of knowledge and skills is dependent on the tasks undertaken as part of a specified activity

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAAC Design a website to meet technical requirements

ICAA4142C Design a website to meet technical requirements

ICABB Create a simple markup language document to specification

ICAB4135B Create a simple mark-up language document to specification

ICABB Develop cascading style sheets

ICAB4171B Develop cascading style sheets

ICADB Write content for web pages

ICAD4209B Write content for web pages

ICAIB Ensure website content meets technical protocols and standards

ICAI4189B Ensure website content meets technical protocols and standards

ICATB Confirm accessibility of website for people with special needs

ICAT4183B Confirm accessibility of website for people with special needs

ICATB Create a website testing procedure

ICAT4185B Create a website testing procedure

ICATB Conduct operational acceptance tests of websites

ICAT4186B Conduct operational acceptance tests of websites

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Additionally an individual demonstrating this competency would be able to

Provide benchmarks of websites for examination

Interpret available information and request clarification where needed

Take responsibility for output

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

User may include:

a person within a department

a department within the organisation

a third party

Businessrequirements may be in reference to:

business

system

network

people in the organisation

Successcriteria may include:

timeframe

cost implications

technical and logistical considerations

Business specification may include but is not limited to:

technical requirements

user problem statement

current system functionality

Solutions may include but is not limited to:

new hardware

hardware upgrades

new software

software upgrades

user training

implementing a new system

Requirements may be in reference to:

business

system

network

people in the organisation

Feedback mechanisms may include:

surveys

questionnaires

interviews

meetings

Problems may be in reference to:

problems with the business

system

network

people in the organisation

Organisationalguidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk

dispute resolution

document procedures and templates

communication methods

financial control mechanisms

Appropriateperson may include:

supervisor

teacher

authorised business representative

client