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Elements and Performance Criteria

  1. Research and apply netiquette' principles
  2. Send and organise messages
  3. Create an address book

Required Skills

This unit defines the competency required to complete basic internet search tasks as well as send and receive emails with attachments

There may be benefit in concurrent learning of the following unit ICAUA Operate a personal computer

There may be benefit in concurrent learning of the following unit: ICAU1128A Operate a personal computer

The following units are linked and form an appropriate cluster ICASA Connect a workstation to the internet

The following units are linked and form an appropriate cluster: ICAS1193A Connect a workstation to the internet

ICAUA Operate a personal computer ICAUA Operate a word processing application ICAUA Conduct online transactions

ICAU1128A Operate a personal computer ICAU1129A Operate a word processing application ICAU1213A Conduct online transactions

ICASA Detect and protect from spam and destructive software

ICAS2243A Detect and protect from spam and destructive software

Unit Sector

Use

ELEMENT

PERFORMANCE CRITERIA

Access the internet

Open an internet browser and set a home page of personal choice by setting internet options

Adjust the display of the internet browser to suit personal requirements

Modify toolbar to meet user and internet browser needs

Access a particular website note privacy and other conditions of use and retrieve data

Enter a uniform resource locator URL in the address line of the internet browser

Search the internet

Locate and select appropriate search engine and define search expressions based on the data required

Save search expression results and present them in a report according to the information requirements

Create a bookmark within the internet browser or a link for the required web page and save it in a bookmark folder

Modify the internet browser options for printing and print a web page

Close the internet browser

Research and apply netiquette principles

Select search engine and using key word search research the concept of netiquette or web etiquette

Review rules of good online manners from at least two netiquette sites

Develop a personal list of netiquette principles to be applied to email and newsgroup discussions

Check that these are consistent with organisational policies

Send and organise messages

Open an email application package and create a new email message

Add addressee to the email message

Compose the text of an email message according to organisational guidelines

Create and add an automatic signature for the user so that it appears automatically in every new email message that the user creates

Attach files to the email message using the attachment feature

Determine and set a priority for an email message and spell check and edit text as required

Send the email message

Reply to received messages and forward as appropriate using the carbon copy and forward features

Open and save an attachment to the relevant folder

Search for an email message and set a priority setting or delete as necessary

Sort inbox according to senders name and date received

Save email messages in a folder

Compact folder to save space

Print an email message

Create an address book

Manually add an email address to the email package address book

Update the address book by transferring the email address from a received message

Create a distribution list and send out email message

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria required skills and knowledge the Range Statement and the assessment guidelines for this Training Package

Critical aspects of evidence

Assessment must confirm the ability to browse the internet search for information send and receive emails and organise the email client application on the computer

Knowledge and skills

Knowledge includes

Makeup and structure of an internet addresses

Basic technical terminology in relation to reading help files and prompts

Logon procedures for accessing a PC

Modem speed traffic loads in relation to times of accessing the internet

Evaluating and assessing the authority reliability and authenticity of information

Organisational guidelines on internet and email usage web etiquette or netiquette

Different types of search engines eg Google Alta Vista Infoseek

Different types of messages that occur eg error messages updates need for installing plugins

Skills include

Ability to implement workstation adjustment according to OHampS guidelines

Basic analysis in relation to a limited range of routine tasks

Lowlevel decision making in relation to a limited range of routine tasks

Problem solving skills in known areas during normal routine activities

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication

Ability to interpret user manuals

Using a PC and peripherals

Cultural understanding

Assessment guidance

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05

Section

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

In the case of this unit it could be assessed in a holistic manner with

ICASA Connect a workstation to the internet

• ICAS1193A Connect a workstation to the internet

ICAUA Operate a personal computer

• ICAU1128A Operate a personal computer

ICAUA Operate a word processing application

• ICAU1129A Operate a word processing application

ICAUA Conduct online transactions

• ICAU1213A Conduct on-line transactions

Resources

To demonstrate competency in this unit the person will require access to

Organisational style guidepolicy

Organisational policies on internet and email usage

Personal computer with internet capability

Role context

This competency provides one of the fundamental foundation skills for interacting online In this context individuals must recognise their own responsibility in having access to the vast services sites systems and people provided by the internet

The breadth depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable

Applications may include a variety of employment related skills including preparatory access and participation skills broadbased induction skills andor specific workplace skills They may also include participation in a team or work group

An individual demonstrating this competency would be able to

Demonstrate knowledge by recall in a narrow range of areas

Demonstrate basic practical skills such as the use of relevant tools

Perform a sequence of routine tasks given clear direction

Receive and pass on messages and information


Range Statement

The Range Statement contextualises the unit of competency and provides a focus for assessment.

The information provided is intended to define the scope of assessment and to assist assessors define the performance to be achieved by an individual in the workplace. The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Italicised wording in the Performance Criteria is detailed as follows.

Internet browser

May include but is not limited to Netscape Navigator, Internet

Explorer, Mozilla, Opera, Galleon, Phoenix, Konqueror, Lynx

Internet options

Internet options include but are not limited to the configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history.

Toolbar

Toolbars can contain buttons, menus or a combination of both.

Netiquette

Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth.

Search engine

May include Snap, Questfinder, Ask Jeeves, Google, metacrawler, Alta Vista, Excite, infoseek, Findlink, Northern Light, AOL Netfind, Hotbot, LookSmart, Yahoo, Netscape, Lycos, Open Text, WebCrawler, Go To Dot Com, Beaucoup, Meta Search, Search.com, Go2Network, Savvy Search, Profusion, Dogpile, Metagopher.

Organisational guidelines

May include but are not limited to personal use of emails and internet access, content of emails, downloading information and accessing particular websites, opening mail with attachments, virus risk (MS windows OS and Mac OS only).

Files

May include but is not limited to html pages, pdf files, text files, pictures, music and email messages