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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Access the internet
  2. Search the internet
  3. Research and apply 'netiquette' principles
  4. Send and organise messages
  5. Create an address book

Required Skills

Required skills

Ability to implement workstation adjustment according to OHampS guidelines

Basic analysis in relation to a limited range of routine tasks

Lowlevel decision making in relation to a limited range of routine tasks

Problem solving skills in known areas during normal routine activities

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication

Ability to interpret user manuals

Using a PC and peripherals

Cultural understanding

Required knowledge

Makeup and structure of an internet addresses

Basic technical terminology in relation to reading help files and prompts

Logon procedures for accessing a PC

Modem speed traffic loads in relation to times of accessing the internet

Evaluating and assessing the authority reliability and authenticity of information

Organisational guidelines on internet and email usage web etiquette or netiquette

Different types of search engines eg Google Alta Vista Infoseek

Different types of messages that occur eg error messages updates need for installing plugins

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to browse the internet search for information send and receive emails and organise the email client application on the computer

To demonstrate competency in this unit the person will require access to

Organisational style guidepolicy

Organisational policies on internet and email usage

Personal computer with internet capability

Context of and specific resources for assessment

This competency provides one of the fundamental foundation skills for interacting online In this context individuals must recognise their own responsibility in having access to the vast services sites systems and people provided by the internet

The breadth depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable

Assessment must ensure

Applications may include a variety of employment related skills including preparatory access and participation skills broadbased induction skills andor specific workplace skills They may also include participation in a team or work group

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICASB Connect a workstation to the internet

ICAS1193B Connect a workstation to the internet

ICAUB Operate a personal computer

ICAU1128B Operate a personal computer

ICAUB Operate a word processing application

ICAU1129B Operate a word processing application

ICAUB Conduct online transactions

ICAU1213B Conduct on-line transactions

ICASB Detect and protect from spam and destructive software

ICAS2243B Detect and protect from spam and destructive software

An individual demonstrating this competency would be able to

Demonstrate knowledge by recall in a narrow range of areas

Demonstrate basic practical skills such as the use of relevant tools

Perform a sequence of routine tasks given clear direction

Receive and pass on messages and information

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Internet browser may include but is not limited to:

Netscape Navigator

Internet Explorer

Mozilla

Opera

Galleon

Phoenix

Konqueror

Lynx

Internetoptions may include but are not limited to:

configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history

Toolbar can contain:

buttons

menus

a combination of both

Netiquette

Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth

Searchengine may include:

Snap

Questfinder

Ask Jeeves

Google

Metacrawler

Alta Vista

Excite

Infoseek

Findlink

Northern Light

AOL Netfind

Hotbot

LookSmart

Yahoo

Netscape

Lycos

Open Text

WebCrawler

Go To Dot Com

Beaucoup

Meta Search

Search.com

Go2Network

Savvy Search

Profusion

Dogpile

Metagopher

Organisationalguidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk (MS windows OS and Mac OS only)

Files may include but is not limited to:

html pages

pdf files

text files

pictures

music

email messages