Required skills

Basic data entry skills

Basic analysis in relation to a limited range of routine areas

Lowlevel decision making in relation to a limited range of routine areas

Problem solving skills in known areas during normal routine

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication

Interpretation of user manuals

Required knowledge

Organisational guidelines on internet and email usage web etiquette

Knowledge of calendar and scheduling tools

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to use the components and features of a particular personal productivity tool

To demonstrate competency in this unit the person will require access to

Personal computer or personal digital assistant PDA

Organising software

Context of and specific resources for assessment

Personal productivity tools facilitate communication and personal time management Email applications calendars and appointment books are examples of personal productivity tools that facilitate time management

The breadth depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable

Assessment must ensure

Applications may include a variety of employment related skills including preparatory access and participation skills broadbased induction skills andor specific workplace skills They may also include participation in a team or work group

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAUB Operate a personal computer

ICAU1128B Operate a personal computer

An individual demonstrating this competency would be able to

Demonstrate knowledge by recall in a narrow range of areas

Demonstrate basic practical skills such as the use of relevant tools

Perform a sequence of routine tasks given clear direction

Receive and pass on messages and information

Maintain knowledge of industry products and services

Events and appointments may include but are not limited to:

Views may include for a calendar:

Toolbars may contain:

Print options may include:

Contact information may include but is not limited to:

Personal productivity tool may include: