Required skills

Decision making in the context of determining whether the new features are useful or desirable

Application skills

Customising skills

Solving problems when customising an applications features in order to implement the new modifications appropriately

Questioning and active listening to convey and clarify complex information eg when eliciting the requirements of features in the package from an enduser

Ability to analyse and interpret technical aspects of implementation in relation to initial problems and issues

Use of simple programming constructs

Required knowledge

Detailed knowledge of functions and features of software applications

General knowledge of organisational security procedures

Organisational policy for customising software

Broad knowledge of IT structure and system infrastructure

Organisational policy and procedures relating to customising software

General knowledge of functions and features of the operating system

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Competency must be demonstrated in customising existing software applications such as relational databases Competency must also be demonstrated in the analysis implementation and review of customisation of packaged software applications

To demonstrate competency in this unit the person will require access to

Customisable software application

Client requirements documentation

Context of and specific resources for assessment

The principal aim of this unit is to focus on analysing the range of softwarebased activities in the workplace in order to improve upon the processes involved By conferring with other users and subsequently customising features of the package the person will be able to increase its effectiveness in how quickly efficiently or simply a given task is carried out

A person demonstrating these competencies would be able to

Demonstrate reasonable knowledge of a software package and how to modify it using its builtin structures but not necessarily using a programming language eg visual basic

Apply a range of welldeveloped skills in carrying out the modification process

The breadth depth and complexity of knowledge and skills in this competency would cover selecting adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available

Assessment must ensure

Performance of a defined range of skilled operations usually within a range of broader related activities involving known routines methods and procedures where some discretion and judgement is required in the section of equipment services or contingency measures and within known time constraints would be characteristic

Applications may involve some responsibility for others Participation in teams including group or team coordination may be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate some relevant theoretical knowledge

Apply a range of welldeveloped skills

Apply known solutions to a variety of predictable problems

Perform processes that require a range of welldeveloped skills where some discretion and judgement is required

Interpret available information using discretion and judgement

Take responsibility for own outputs in work and learning

Take limited responsibility for the output of others

Maintain knowledge of industry products and services

Client may include but is not limited to:

Documentation may follow:

Organisational requirements may include but is not limited to:

Software applications

System may include but is not limited to:

software