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Elements and Performance Criteria

  1. Identify IT in an organisation and related relevant policies and procedures
  2. Identify IT equipment, software and operating systems used by the organisation

Required Skills

Required skills

Reading and writing at a level where workplace documents can be written and understood

Verbal communication which is clear and precise eg when explaining the role of key players in the IT organisation

Problem solving is limited to basic known problems within normal routines eg when complying with policies and procedures as directed by supervisor

Basic analysis skills in relation to normal routine work processes eg when complying with policies and procedures as directed by supervisor

Using the features of applications eg when complying with policies and procedures as directed by supervisor

Basic skills in interpreting technical information eg when complying with policies and procedures as directed by supervisor

Required knowledge

Basic principles of EEO and antidiscrimination to ensure consistency with the organisational values and community best practice

Broad knowledge of organisational code of conduct and values that are consistent with the organisational mission

Basic understanding of organisational systems and the management structure

Understanding of the role and positioning of IT within the overall business objectives of the organisation

Current industryaccepted hardware and software products with broad knowledge of features and capabilities

Broad knowledge of vendor product directions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to effectively integrate into and operate in the IT environment of an organisation An individual would be expected to demonstrate an understanding of the organisations IT policies systems management structure and operating arrangements

To demonstrate competency in this unit the learner will require access to

A Workstation

Context of and specific resources for assessment

Information systems areas within organisations play an increasingly important role in helping the business achieve it core objectives When joining and working within an organisation in an IT capacity it is important to understand the role of IT and the type and extent of IT assets managed by the IT area and staff

The breadth depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear There would generally be limited complexity in the range of operations to be applied

Assessment must ensure

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic

Applications may include some complex or nonroutine activities involving individual responsibility or autonomy andor collaboration with others as part of a group or team

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAWB Communicate in the workplace

ICAW2002B Communicate in the workplace

An individual demonstrating this competency would be able to

Demonstrate basic operational knowledge in a moderate range of areas

Apply a defined range of skills

Apply known solutions to a limited range of predictable problems

Perform a range of tasks where choice between a limited range of options is required

Assess and record information from varied sources

Take limited responsibility for own outputs in work and learning

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Key players may include but are not limited to:

IT organisations

vendors of IT products and services

IT professional bodies

industry publications and government departments involved in IT industry promotion

employer organisations

relevant unions

Equipment may include but is not limited to:

workstations

personal computers

modems and other connectivity devices

printers

DSL modems

hard drives

monitors

switches

hubs

personal digital assistant (PDA)

other peripheral devices

Operatingsystem may include but is not limited to:

Linux 7.0 or above

Windows 2000 or above

Apple OS X or above

Software may include but is not limited to:

commercial software applications

organisation-specific software