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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

interpret user online manuals and help functions

read and write basic documents and instructions

problemsolving skills to address problems when using applications

technical skills to

access the internet

operate a personal computer PC and printer

to enter text and numerical data

use social media application packages

Required knowledge

basic technical terminology in relation to social networking and social media applications and tools

basic knowledge of uploading images text files PDF files audio files video files and link associated files

features and functions of social media applications

import and export software functions

linking documents

OHS principles and responsibilities for ergonomics including work periods and breaks

tagging to facilitate collaborative folksonomy

social media applications and procedures for connecting to social networking sites

use of input and output devices

use of RSS feeds to connect a social network

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify different types of social media tools and applications and issues associated with their use

access the internet set up a social networking presence and upload and link a wide variety of files

use OHS principles and responsibilities for ergonomics such as work periods and breaks

Context of and specific resources for assessment

Assessment must ensure access to

socialmedia tools and applications

online instructional documents

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of types of social media tools and applications and socialnetworking sites

direct observation of candidate accessing and interacting with a variety of socialnetworking sites

review of socialmedia tools and application evaluations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Social media may include:	web applications that facilitate: information sharing interoperability user-centred design.
Social-media tools and applications may include:	blogs folksonomies hosted services mashups social networking sites: YouTube Flickr Facebook Twitter video sharing sites web applications wikis.
Issues may include:	copyright privacy security trust.
Text and file content may include:	applications, including: .exe .pdf .ppt .rtf .zip audio, including: .mid .mp3 .wav graphics, including: .bmp .gif .jpg .swf .tif text, including: .htm .txt video, including: .avi .mov .mpg web, including: .asp .xml.
Social networking is being connected by one or more specific types of interdependency, such as:	common interest financial exchange knowledge personal relationships prestige relationships of beliefs.
Ease of use may include:	affordability desirable features for an online presence: bulletin boards direct mailing to customers online forums selling of products online ease of communications flexibility for placement of text, links and images reasons for an external online presence: communication with potential customers promotion of products and services recruitment of volunteers and new staff reasons for an internal online presence: regular staff communications enterprise cohesion display of staff achievements reliability set-up ease.