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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with clients and staff

literacy skills to interpret standards and requirements

planning and organisational skills to conduct user analysis

technical skills to

conduct website analysis

connect to remote servers

manage directory maintenance

manage file transfers and backups

undertake website publishing

Required knowledge

detailed knowledge of

FTP server and client software

internet protocols

security issues including denial of service viruses and hackers

server access security procedures

server operating systems

website server architecture eg Linux Windows Unix

overview knowledge of

Australian Computer Society Code of Ethics

commonwealth Privacy Act

copyright and intellectual property information

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

configure an FTP client

prepare content to be transferred

connect to the server

transfer content

Context of and specific resources for assessment

Assessment must ensure access to

ebusiness website

FTP client software

server security password and access procedures

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of candidate using a range of commercial software packages to transfer content to a website

verbal or written questioning to assess candidates knowledge of transfer protocols and associated security issues

review of candidates documented website functionality

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

FTP client may include:	AxY FTP for Windows, Linux and Unix cftp for Unix Curl for Unix supports FTP, HTTP, Telnet GFTP with GUI for Unix supports FTP, HTTP and SSH lftp command-line FTP for Solaris, IRIX, HP-UX, Digital Unix and Linux NcFTP client command-line FTP and HTTP URLs for Solaris FreeBSD, AIX and Linux NFTP command-line FTP for Windows, Linux, OS/2 WS_FTP for MS Windows.
Client may include to:	employee external organisation individual internal department.
Privacy policy may include:	approved uses and disclosure of information held how it is collected information on the types of information held purpose of holding the information.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Computer may include:	laptops other devices servers workstations.
Server may include:	application or web servers BEA Weblogic servers email servers file and print servers firewall servers FTP servers IBM VisualAge and WebSphere Novell Directory Services (NDS) servers proxy or cache servers.
Operating system may include:	Apple Linux Windows.
Software may include:	commercial customised software in-house packaged.
Requirements may relate to:	business network people in the organisation system.