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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with clients and staff

literacy skills to interpret standards and requirements

numeracy skills to evaluate performance statistics

planning and organisational skills to

conduct user analysis

implement and administer maintenance schedules

technical skills to conduct website analysis

Required knowledge

detailed knowledge of

security issues such as denial of service viruses and hackers

website server architecture eg Linux Windows Unix

overview knowledge of

Australian Computer Society Code of Ethics

business process design

commonwealth Privacy Act

impact of copyright and intellectual property requirements on website performance

website security protocols

workload web traffic metrics

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

maintain website performance against benchmarks

ensure that website meets specifications

identify and rectify faults where performance criteria are not met

implement scheduled and nonscheduled maintenance

effectively monitor and tune website performance

Context of and specific resources for assessment

Assessment must ensure access to

web servers and websites

technical requirements

webtraffic diagnostic tools including timing tools to gauge website response times

appropriate learning and assessment support when required

Testing the website under different conditions of load is essential to understanding how it behaves from the clients perspective Thus testing tools should include some way of simulating traffic from numerous users

Operations must be according to organisational policy and procedures

Managing the performance of a website should be done under competent supervision where there is a clearly defined range of contexts for ensuring that ongoing demands on the site are met

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of policy and procedures related to website performance with theoretical knowledge of security issues

observation of candidate maintaining website performance against benchmarks

review of supporting documentation of the candidates ability to manage website performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	employees external organisations individuals internal departments.
Specifications may include:	current system functionality technical requirements user problem statement.
Business requirements may include:	customer inventory payroll supplier tax requirements of the organisation.
Requirements may relate to:	business network people in the organisation system.
Policies may include:	awareness raising policy forensic procedures incident response procedures network intrusion detection systems training.
System may include:	hardware software components that run a computer.
Software may include:	commercial customised software in-house packaged.
Documentation may follow:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards naming standards project management templates report writing principles version control.