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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Lead planning
   • Range of questioning and prompting techniques is applied to promote participative team or individual planning
   • Proposals are accurately recorded to reflect outcomes of planning
   • Plans take into account timelines, responsibilities and production requirements affecting the team or individual
   • Tasks are selected to suit skill levels of individuals or team members
2. Lead problem-solving
   • Problem is clearly defined by team or individuals involved, and criteria for selecting a solution are identified
   • Data or evidence is collected and analysed
   • Group or individual is encouraged to contribute to determine solutions
   • Alternatives are identified and solution selected
   • Implementation is planned and carried out
   • Implementation of solution is evaluated to determine effectiveness of decisions
3. Develop individual or team participation
   • Support is provided to individuals or team members to ensure full participation
   • Procedures are implemented to enable the team or individual to assess effectiveness
4. Check health and safety standards in work area
   • Applicable work health and safety (WHS) and environmental standards are identified, interpreted and implemented
   • Implementation of standards is monitored to determine work area safety
   • Improvements are recommended to achieve established standards
5. Monitor process standards
   • Quality and performance standards are identified, interpreted and implemented
   • Implementation of standards is monitored to determine effectiveness of process
   • Improvements are recommended to achieve established quality control standards
6. Communicate with work team, individuals and management
   • Information affecting work area, including WHS, is given logically and in an easily understood manner to other workers
   • Feedback from team members and individuals is sought to assist in the participation process
   • Communication and reporting is carried out, where required, with management and/or external personnel in a manner which ensures effective and appropriate information exchange

Performance Evidence

Evidence of the ability to:

develop plans for individuals and teams that incorporate production requirements, responsibilities and timelines

devise and implement a solution to a workplace problem

monitor work health and safety (WHS), environmental quality and performance standards in the work area, and implement improvements if required

provide clear instructions and information to team members and management

develop and implement ways to seek feedback from others

produce a portfolio demonstrating each element has been carried out (which can include rosters, schedules, quality related documentation and testimonials from superiors and workers being supervised).

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

WHS standards in the work area

identify who is responsible for determining WHS standards

identify who monitors the WHS standards in the workplace

describe the responsibilities and rights of individuals in the workplace in relation to WHS

Planning production requirements of individuals to suit skill level

explain why it is important to determine the skill level of workers

describe methods used to determine the skill levels of workers

Promoting problem-solving and decision-making

describe typical problems that arise in the workplace

describe problem-solving techniques

Developing individual or team participation

outline ways to encourage team members to participate

outline ways to improve quality and performance standards

describe types of checks on quality standards

identify who has responsibility for implementing improvements to process standards

outline the ramifications of standards not being improved

Workplace communication

explain the principles of effective communication with individuals and teams in the workplace

describe methods of seeking feedback

outline reasons why seeking and using feedback is important to a team leader.

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