Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Verify fault report
   • Locate source of fault using available information and contacts to verify nature of fault as reported
   • Perform preliminary operational testing according to type of fault presentation, fault environment and enterprise guidelines to verify nature of fault
   • Analyse historical data to identify possible causes and solutions
2. Conduct remote testing to diagnose network fault
   • Evaluate cable fault details and plan strategy to conduct remote testing
   • Conduct appropriate remote diagnostic test to isolate and diagnose network fault
   • Determine urgency and impact of fault and identify required response time frame
   • Evaluate diagnostic tests to determine type, location and nature of network fault
3. Dispatch fault-finding field personnel
   • Prepare fault report and forward to appropriate staff according to enterprise guidelines
   • Notify fault centre and arrange for dispatch of technician to rectify fault
   • Notify client of fault progress and arrange for fault clearance time

Performance Evidence

Evidence of the ability to:

methodically approach fault identification

conduct tests appropriate to the type of fault identified

interpret test results

provide instructions to staff engaged in on-site repair.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the features and operating requirements of test equipment

identify appropriate tests to be performed

describe the legislation, codes of practice and standard procedures for cable network faults

specify health and safety requirements relating to fault finding in cable networks

identify typical issues and challenges that occur when performing remote tests and fault finding.

---