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Elements and Performance Criteria
Required Skills
Evidence Required
Range Statement
The following statements cover a wide range of circumstances. Assessment of candidates should be within the range that applies to the candidate's particular role or workplace.
PolicyEnterprise policies covering sales operations, customer handling, credit, payment and other aspects of sales. Should also take into account legislation and regulation covering sales activity.SalesRelate to product/service purchase/provision, upgrade of existing product/service, amendments to previous sale arrangements.Customer recordsNormally maintained in a computerised system specific to the enterprise but may take the form of paper/card related systems.Referral proceduresWill vary from enterprise to enterprise.Payment arrangementscredit card cheque money order cash payment on delivery direct debit.Credit card detailscard type card holder details card number expiry date.Credit checksAutomated or undertaken by sales person or by specialist staff within the enterprise.Delivery/installation arrangementsdelivery address time of delivery arrangements for when householder not in attendance payment on delivery details.InvoicesEnterprise specific and normally electronically generated in response to appropriate commands entered into the system.Relevant legislation, codes, regulations and standards include:Privacy Act Trade Practices Act EEO and Anti Discrimination Legislation Telecommunications Act Occupational Health and Safety Legislation Freedom of Information Consumer Credit CodeThe following statements cover a wide range of circumstances. Assessment of candidates should be within the range that applies to the candidate's particular role or workplace.PolicyEnterprise policies covering sales operations, customer handling, credit, payment and other aspects of sales. Should also take into account legislation and regulation covering sales activity.SalesRelate to product/service purchase/provision, upgrade of existing product/service, amendments to previous sale arrangements.Customer recordsNormally maintained in a computerised system specific to the enterprise but may take the form of paper/card related systems.Referral proceduresWill vary from enterprise to enterprise.Payment arrangementscredit card cheque money order cash payment on delivery direct debit.Credit card detailscard type card holder details card number expiry date.Credit checksAutomated or undertaken by sales person or by specialist staff within the enterprise.Delivery/installation arrangementsdelivery address time of delivery arrangements for when householder not in attendance payment on delivery details.InvoicesEnterprise specific and normally electronically generated in response to appropriate commands entered into the system.Relevant legislation, codes, regulations and standards include:Privacy Act Trade Practices Act EEO and Anti Discrimination Legislation Telecommunications Act Occupational Health and Safety Legislation Freedom of Information Consumer Credit Code