Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Prepare for installation
  2. Install hardware and equipment
  3. Commission and test installation
  4. Finalise installation and handover to customer
  5. Complete contract documentation

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss the range of products used across the industry

list contemporary equipment and connection methods

outline customer service principles, particularly dealing with customers face to face

review enterprise or service specific knowledge of products and services supplied

discuss work health and safety general principles and enterprise specific job safety analysis (JSA) requirements

provide an overview of:

methods of training customer in product use

radio frequency (RF) theory, principles and safety

telephony principles to support return path awareness

identify pre-installation enterprise specific requirements

state enterprise quality assurance requirements

explain return path technology.