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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for DRE fault identification
   • Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
   • Notify customer to verify fault report and arrange for site access to comply with security arrangements
   • Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work
   • Identify existing warranties, service agreements and equipment specifications and documentation covering digital reception equipment
   • Select and obtain tools and materials appropriate for the work order
2. Assess likely cause and location of fault
   • Verify system details to assist with fault identification
   • Assess available data and historical trends to determine likelihood of fault being the set top fault or existing customer equipment or cabling fault
   • Rank likely causes of fault in order of probability ensuring a methodical approach to fault-finding is used
   • Discuss problem fully with customer and advise of likely charges
3. Perform tests to diagnose fault
   • Conduct visual inspection of system for likely damage following work health and safety (WHS) and environmental requirements
   • Check connections, plugs, terminations and leads for operation
   • Measure signal strength at wall plate and beyond to ensure adequate signal level for equipment processing
   • Conduct functional test of facilities to identify faulty equipment
   • Progressively isolate fault to remove likely variables from assessment using manufacturer’s diagnostic chart
   • Locate fault with minimal disruption to client activity, in the shortest possible time
   • Provide customer with regular progress reports
4. Rectify faults
   • Identify faulty cabling parts and equipment and replace or repair according to service agreement
   • Advise customer of cost of repair if service agreement does not exist
   • Re-program equipment to customer requirements if required
   • Complete work in a manner safe to repairer and customer
5. Provide replacement service to customer
   • Provide customer with temporary replacement equipment similar to existing equipment while faulty equipment is being repaired
   • Program replacement equipment to customer requirements
   • Test replacement service for functionality before handover – to meet customer satisfaction
6. Clean up worksite and complete documentation
   • Remove waste and debris from site and dispose of in a safe and environmentally appropriate manner
   • Restore site to original condition and customer satisfaction
   • Prepare invoices and other financial documentation, where required, and present to customer
   • Obtain authorised signatures on required documentation to confirm acceptance of completed work

Performance Evidence

Evidence of ability to:

determine parameters for addressing digital reception faults for a customer and keep customer informed on progress

apply a methodical approach to fault identification

use test equipment to identify faults

interpret test results

install temporary equipment while repairs are affected

repair faults, repair cable terminations or replace faulty cable equipment and test to verify correct function

complete documentation in accordance with enterprise requirements and present to customer for approvals.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss broad knowledge of whole industry product range

outline customer service principles, particularly dealing with customers face to face

explain enterprise methods for test analysis and diagnosis

discuss enterprise or service specific knowledge of products and services supplied

review work health and safety (WHS) general principles and enterprise specific job safety analysis (JSA) requirements

give an overview knowledge of:

objectives and methods of training for product use for customer education

radio frequency (RF) theory, principles and safety

telephony principles to support return path awareness

identify pre-installation enterprise-specific requirements

state quality assurance of enterprise requirements

explain return path technology

list signal measurement and other enterprise-specific tools

discuss understanding of contemporary equipment and connection methods.

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