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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Evaluate existing customer equipment
  2. Design and build a multiple service customer system solution
  3. Provide enterprise equipment with multiple services
  4. Configure services and optimise customer system across multiple services
  5. Train customer and complete contract documentation

Performance Evidence

Evidence of ability to:

identify service requirements of a range of contemporary products

design and build a multiple service customer system solution

install and integrate at least two services to a customer system comprised of at least three equipment components applying all related work health and safety (WHS) requirements and work practices

activate and optimise customer equipment using two or more signal sources

configure services and optimise customer system across multiple services

conduct functionality tests and interpret results

provide customer training appropriate to the equipment.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list contemporary equipment and connection methods

outline customer service principles, particularly dealing with customers face to face

discuss enterprise or service specific knowledge of products and services supplied

describe equipment types:

amplifiers

couplers

taps

splitters

describe home automation

identify functions of home theatre system components

explain modulation techniques

discuss WHS general principles and enterprise specific job safety analysis (JSA) requirements

assess performance adjustments for tuning, balancing and replacing components

summarise quality assurance of enterprise requirements

evaluate security systems

review test analysis and diagnosis (enterprise diagnosis methods)

identify test equipment and signal measurement and other enterprise-specific tools

explain principles of video and audio technologies

explain wireless local area networks (WLANs)

explain wireless technology.