Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Prepare to communicate and work effectively within an ICT organisation
  2. Use positive and varied communication strategies with ICT clients

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe current industry accepted hardware and software including:

features and capabilities

product directions

outline the operational environment, including the:

customer base

company products

services

outline the organisational policies and procedures that cover:

code of conduct

mission statement

routine work processes

systems, management structure and governance arrangements

outline the principles of equal employment opportunity (EEO) and anti-discrimination

explain the role and positioning of information and communications technology (ICT) within the overall business objectives of the organisation.