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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine software or software upgrade requirements
   • Document client requirements and report to appropriate person
   • Act on instructions to meet client requirements, according to organisational requirements
2. Obtain software or software upgrade
   • Investigate and select a software application program that best conforms to requirements and organisational policies
   • Obtain application program under instruction from appropriate person
   • Determine licensing requirements and record, according to organisational guidelines
   • Ensure target computer conforms to the minimum hardware and operating system requirements of the application program
3. Install or upgrade software
   • Install new or upgraded software application program according to appropriate person or organisational instructions
   • Complete the installation process efficiently and effectively to minimise disruption
   • Carry out testing and acceptance, according to organisational guidelines, paying particular attention to possible effect on other systems
   • Ensure client requirements are satisfied
   • Refer outstanding client issues to appropriate person as necessary

Performance Evidence

Evidence of the ability to:

install software applications through operating system instructions

configure computer to accept new software or upgrade

carry out testing and acceptance according to organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe a typical client business domain

identify typical hardware storage devices

identify typical input and output devices

describe key licensing arrangements and responsibilities to ensure they are adhered to

identify operating systems supported by the organisation

describe the organisational guidelines for purchasing

identify the installation requirements for key software application packages

describe typical software copyright responsibilities.

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