Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine documentation standards and requirements
   • Determine documentation requirements
   • Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation
   • Design documentation templates using appropriate software and obtain approval from appropriate person
2. Produce user documentation
   • Conduct a review of the subject system, program, network or application in order to understand its functionality
   • Gather existing technical, design or user specifications and supporting documentation
   • Create user documentation based on the template to record the operation of the subject system, program, network or application
3. Review and obtain sign-off
   • Submit user documentation to target audience for review
   • Gather and analyse feedback
   • Make changes to user documentation
   • Submit user documentation to appropriate person for approval

Performance Evidence

Evidence of the ability to:

produce user documentation that:

meets business requirements

caters for a diverse audience

is clear and easy to navigate.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify content features, including clarity and readability

discuss document design, web design and usability

list the functions and features of templates and style guides.

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