Elements and Performance Criteria
- Determine system changes required
- Determine and record required changes to system
- Ensure documentary evidence exists to support changes and evaluate changes required
- Complete documentation required according to maintenance methodologies
- Clarify and confirm nature of the changes with the client
- Obtain technical data from reliable sources and request other resources that may be required to complete the changes
- Carry out system changes
- Plan the procedure to effect intended changes
- Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation
- Copy initialisation or configuration files prior to implementation
- Create a roll-back path in the event of failure
- Ensure changes required in software are made according to project or organisational guidelines
- Test and verify that the changes have been made according to implementation guides and organisational standards
- Present changes to client
- Demonstrate changes to the client and explain the impact of these changes
- Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required
- Update documentation and repositories according to standards and update modifications made to the change management system
- Perform handover to client