Elements and Performance Criteria
- Prepare and publish organisational content and information required by industry for website
- Validate organisational information and seek approval prior to uploading to a website
- Ensure specific details of the organisation are made available on the website
- Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
- Develop and make available organisational information
- Provide navigation links and payment information
- Ensure disclosure of policies and services
- Present a clear website statement outlining charges
- Present warranty information on appropriate screen, prior to finalising orders
- Provide after-sales support and services information, and direct the website user to its location
- Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
- Communicate product or service conditions and notifications
- Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
- Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
- Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
- Ensure customer service support
- Explain service standards and make them available to all potential and current website users
- Ensure website users have a method for providing feedback on aspects of information held on the website
- Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised