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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify and analyse documentation requirements and client needs
   • Consult with client to identify documentation requirements
   • Interpret and evaluate documentation requirements and confirm details with client
   • Investigate industry and documentation standards for requirements
   • Define and document the scope of work to be produced
   • Consult with client to validate and confirm the scope of work
2. Design documentation
   • Identify information requirements with reference to layout and document structure
   • Create document templates and style guides consistent with information requirements
   • Conduct a review of the system in order to understand its functionality
   • Extract content that meets information requirements according to copyright restrictions
   • Develop the structure of the technical documentation, giving focus to the flow of information, style, tone and content format
   • Validate the technical documentation structure with the client
3. Develop documentation
   • Write technical documentation based on the template and scope of work using the information gathered
   • Translate technical terminology into plain English where appropriate
   • Apply content format and style according to documentation standards and templates
4. Evaluate and edit documentation
   • Submit technical documentation to appropriate person for review
   • Gather and analyse feedback
   • Incorporate alterations into the technical documentation
   • Edit the technical documentation for technical and grammatical accuracy
5. Prepare documentation for publication
   • Check that the completed technical documentation meets client requirements and scope of work
   • Submit the technical documentation to appropriate person for approval
   • Prepare the technical documentation for publication and distribution using appropriate channels

Performance Evidence

Evidence of the ability to:

establish customer needs

design and develop technical documentation, such as system, procedures, training material and user guides, incorporating appropriate standards

update document with client feedback

prepare documentation for publication.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe content features, such as clarity and readability

outline the principles of document design, web design and usability

explain the functions and features of templates and style guides

explain instructional design principles

list organisational policies, procedures and standards that cover document design.

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