Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Establish team
  2. Coordinate team
  3. Conduct team activities and review team performance

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline business planning processes relevant to the development of information and communications technology (ICT) business solutions, such as when delegating responsibility and authority

outline team-building techniques

outline the principles of effective communication

outline change management systems

identify the client business domain

describe conflict resolution practices

outline current business practices relating to preparing reports

identify the general features and capabilities of current industry accepted hardware and software products

identify information gathering techniques

identify workplace health and safety (WHS) requirements relating to work safety, environmental factors and ergonomic considerations

outline principles of equal employment opportunity (EEO) and anti-discrimination

identify relevant quality assurance practices.