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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine organisational needs
   • Establish organisational needs and selection criteria for new technology
   • Review strategic goals and determine future requirements
   • Assess physical infrastructure and financial parameters against strategic goals
2. Research vendors, suppliers and ICT industry specialists
   • Determine suitable suppliers and vendors
   • Source information from suppliers and vendors
   • Assess vendor information against industry standards
   • Review emerging standards and applications for compatibility with supplier and vendor information
3. Evaluate and report on hardware technology options
   • Review and test hardware to identify suitability for organisational requirements
   • Identify possible project risks associated with identified hardware
   • Document findings in a report and present to appropriate person

Performance Evidence

Evidence of the ability to:

analyse and plan approaches to technical problems or management requirements

access and convey conceptual information regarding emerging technology in relation to organisational needs

evaluate information, using it to forecast for planning or research purposes

recommend technology options

document findings in a report.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe and explain the business planning process relevant to researching technology

outline and explain client business needs that can be satisfied by the provision of information and communications technology (ICT) products and services

describe and outline current business practices in preparing reports

identify and outline current industry and technology information sources

outline general features and capabilities of current industry accepted hardware, cabling and software products, and identify emerging trends and product design

discuss equipment performance benchmarking

identify industry networks, key individuals and organisations within the ICT industry

identify information gathering techniques

outline quality assurance practices to promote reliable investigation processes

identify vendor product directions:

access and security products

next generation networks

self-configuring asymmetric digital subscriber line (ADSL) or cable modem-router-switch for the small office/home office (SOHO) market

wireless standards.

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