Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop process reengineering strategies
   • Research and determine target process for re-engineering action
   • Develop process re-engineering plan
   • Determine and document strategic importance of process
   • Establish and document performance standards and benchmarks for new process
   • Seek feedback and suggestions from client on proposed process re-engineering
2. Implement process re-engineering strategies
   • Compare suggestions with process re-engineering plan to determine suitability for business requirements
   • Incorporate suggestions where appropriate
   • Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
3. Monitor organisational context
   • Monitor new process to measure performance levels
   • Determine and document benefits of the new process to the business
   • Identify and document training needs for staff
   • Analyse cultural and political impact of the new process
   • Document new process and disseminate information to appropriate person

Performance Evidence

Evidence of the ability to:

develop and document a re-engineering process that supports organisational objectives

take into consideration the complex interdependencies between organisational and external drivers

implement a re-engineering process

monitor and analyse the impact of the process in the organisation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss business case preparation process and how it can be applied to developing organisational strategies

identify and summarise relevant laws and standards as they apply to process re-engineering strategies, including:

benchmarks

copyright

intellectual property

ethics

cultural and political diversity

outline the impact that new processes may have on an organisation

outline procedures relating to consulting internally and externally.

---