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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Direct the strategic planning for outsourced ICT services
  2. Lead the risk management of outsourced ICT services
  3. Monitor the performance levels of the outsourced ICT service performance agreement

Performance Evidence

Evidence of the ability to:

develop strategic directions for outsourcing of information and communications technology (ICT) resources, in alignment with organisational goals

lead the development of a risk analysis strategy on outsourced ICT services

ensure that procedures identifying risk and, measures to mitigate risk, are developed and implemented

ensure warning systems, and an ongoing process of reviews of the risk profile of outsourced ICT services, are established

review and monitor, the performance of service level agreements (SLAs) with external service providers.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

research and summarise, risk management principles and guidelines

research and summarise the outsourcing strategies for ICT services

outline business continuity issues for the organisation

review the organisation's current functionality, including the existing data and information systems

review the organisation's internal and external dependencies, and interdependencies

review the organisational policies and procedures, including the risk management strategy

review past and current, internal, external and industry disruptions

outline the relevant legislation and regulations that impact on business continuity including:

workplace health and safety (WHS)

environment

duty of care

contracts and service level agreements

business and company law

freedom of information

industrial relations

privacy and confidentiality

due diligence

records management

describe the business domain and organisational requirements.