Elements and Performance Criteria
- Critically analyse existing knowledge management systems
- Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources
- Differentiate between knowledge management and information management systems within the organisation
- Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
- 1.4 Identify the need for improvements in the organisation's strategic use of knowledge
- Evaluate the knowledge management options
- Investigate the barriers to capturing knowledge within the organisation
- Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation
- Review the investigations into incentives and reward systems to support knowledge management
- Ensure that the required processes for maintaining an integrated knowledge management system are considered
- Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation
- Develop a knowledge-management strategy
- Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge
- Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget
- Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle
- Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement
- Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy