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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Facilitate the elicitation of stakeholder business requirements for enhancements
   • Review the business requirements documentation, and ensure that it is complete and according to enterprise standards
   • Ensure that the proposed project benefits align with strategic directions
   • Determine the scope, complexity, deliverables, and time lines of the business process enhancements to be undertaken
2. Prioritise the enhancements that add value to business operations
   • Research the business operations necessary to analyse the business domain
   • Negotiate the requirements definition with stakeholders
   • Develop a process for addressing change requests in a dynamic environment
3. Provide the interface between technical and business stakeholders
   • Facilitate the selection of a modelling tool for a business system
   • Facilitate the selection of information-gathering tools
   • Ensure that the requirements-analysis content addresses the project objectives
   • Participate in the development of a technical specification

Performance Evidence

Evidence of the ability to:

facilitate a strategy to align information and communications technology (ICT) services, with the organisational goals

lead the development of a strategy for risk assessment, including security for ICT assets, and ensure that the measures required to mitigate risk are applied

produce contingency plans for business continuity

ensure warning systems, and an ongoing process that includes regular or programmed reviews of the risk profile

lead the development of a strategy for the implementation of the appropriate processes and procedures, to ensure that quality expectations are met.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

summarise AS/NZS ISO 31000:2009 "risk management requirements"

explain application of security products

review business continuity issues for the organisation

review the organisation’s industry and current functionality, including the existing data and information systems

review the organisation's internal and external dependencies, and interdependencies

outline the organisational policies and procedures, including the risk management strategy

review and outline documented industry disruptions.

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