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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Provide client access and security
   • Provide logons, passwords and applications file access to users, and prepare the documentation in line with organisational requirements
   • Examine the records of user accounts, to determine access privileges and usage
   • Take the necessary action to ensure the maintenance of system integrity and security
2. Provide the input into and disseminate the disaster recovery plan
   • 2.1 Provide input into the organisation's disaster recovery plan
   • Disseminate the disaster recovery plan to users, as required
3. Monitor the network performance
   • Perform the diagnostic tests associated with administering the network or system
   • Analyse and respond to diagnostic information
   • Monitor software usage, including any inappropriate or illegal use
   • Delete any illegal software from the system
   • Monitor the hardware response time, and other performance indicators
   • Determine and action, methods for improving the network and systems efficiency, according to the organisational guidelines

Performance Evidence

Evidence of the ability to:

sustain the operation of the network through the maintenance of network integrity, and by performing diagnostic tests

contribute to the formulation of a disaster recovery plan, and provide the client with an optimised network that complies with the organisational guidelines

implement network and systems efficiency, according to organisational guidelines

provide the appropriate access to the network for users

maintain, limit or enhance user access, according to authorised requests.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the network’s operating system

outline the different approaches to backing-up, and restoring, computer data

describe the key elements contained in a disaster recovery policy

describe the features of network file and folder permissions

outline the vendor service-level agreement

summarise operating systems supported by the organisation, their functions and basic features

outline the organisation’s access and security procedures

identify and describe the organisational and technical systems

describe the organisational procedures for protection against, and elimination, of computer viruses

describe the policies and procedures for deleting, restoring and archiving files

describe the procedures for creating logons

outline the security, and network, guidelines and procedures

state the responsibilities for software copyright.

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