Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to install a desktop operating system
   • Prepare for work according to site specific safety requirements and enterprise work health and safety (WHS) processes and procedures
   • Obtain desktop applications and features from appropriate person
   • Review required installation options and file systems
   • Determine and apply knowledge of licensing, hardware and system requirements
   • Analyse data migration requirements
   • Backup local data in preparation for installation
   • Arrange access to site and advise client of deployment and potential down times
2. Install desktop operating system
   • Install or upgrade desktop operating system using appropriate installation or update method
   • Install desktop applications according to identified requirements
   • Configure network settings to connect workstation to network
   • Patch the operating system and applications to ensure maximum security and reliability
   • Restore local data to new workstation
3. Configure desktop environment
   • Configure hardware devices
   • Administer user environment
   • Create file and directory structure using appropriate administration and system tools
   • Configure access to external data
   • Configure desktop applications according to business requirements
4. Operate command line interface
   • Open a command line interface
   • Run commands and scripts from the command line interface
   • Manipulate files using the command line
5. Configure desktop security
   • Modify default user settings to ensure that they match organisational security policies
   • Modify file and directory ownership and permissions to ensure data security requirements are met
   • Ensure password security
   • Check appropriate legal notices are displayed at logon
   • Implement security options for network protocols
   • Configure security settings for desktop applications according to business requirements
6. Monitor and test the desktop
   • Test desktop environment to ensure that client, functionality and performance requirements have been met
   • Analyse and respond to diagnostic information
   • Use troubleshooting tools and techniques to diagnose and correct desktop problems
   • Document the desktop environment, according to organisational policy

Performance Evidence

Evidence of the ability to:

install and configure a desktop operating system

attach the desktop to the network

configure the desktop operating system, including user accounts, file and print services, and security

perform backup and recovery

update operating system and software

monitor and troubleshoot the desktop environment.

Candidates should demonstrate competency in at least TWO different desktop operating systems.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures

summarise the configuration requirements of a desktop environment, including:

command line interface and scripts

controlling the boot process

error logging and reporting

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities

user account, group and password administration and guidelines for selecting a secure password

explain file system navigation and manipulation utilities, including:

edit, copy, move and search

operating system help and support utilities

summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.

---