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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan, implement and test an enterprise email solution
   • Plan implementation to provide mail services to meet business requirements
   • Prepare existing network for mail server installation
   • Install and configure mail servers
   • Configure users, mailboxes, address lists, distribution lists and user constraints
   • Configure mail-client access
   • Configure message integrity and anti-spam, antivirus and anti-phishing measures
   • Configure message transport to deliver mail within and outside enterprise
   • Monitor mail system performance
   • Implement measures to provide high availability and data recovery
   • Test functionality
2. Plan, implement and test remote access to email
   • Plan remote access to mail
   • Configure mail system to provide remote access
   • Test remote mail access
3. Plan, implement and test an enterprise web portal or content management solution
   • Plan namespace and server roles, and deploy web portal or content management software
   • Configure access and security
   • Configure network infrastructure
   • Manage design and customisation of portal and related services
   • Monitor performance and logs
   • Implement measures to provide high availability and disaster recovery
   • Test functionality
4. Plan, implement and test business collaboration tools
   • Plan namespace and server roles, and deploy business collaboration software
   • Configure access and security
   • Configure network infrastructure
   • Customise to meet business requirements
   • Monitor performance and logs
   • Implement measures to provide high availability and disaster recovery
   • Test functionality

Performance Evidence

Evidence of the ability to:

plan and implement an enterprise mail system

plan and implement an enterprise web portal or content management system

design and implement business collaboration tools

configure network, servers and application software to provide optimal performance, meet security requirements and avoid known conflicts

configure applications to meet customisation requirements

monitor and test the performance of aspects of the solution.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify and describe the features of a mail server application

describe business collaboration tools

explain the purpose and use of web portal or content management software

outline the importance of administering database servers to support portal applications

describe the key principles of data protection, including:

backup and restoration

firewall configuration

security and authentication practices

describe the important features of administering a network, including:

load balancing for applications

server or directory administration

infrastructure

web server administration.

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