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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan and design a complex network to meet business requirements
   • Review network design, business requirements and latest vendor technical specifications for network components
   • Research options available for providing the network functionality required
   • Plan network implementation to provide network services and resources to meet business requirements
2. Design and implement a security strategy
   • Analyse requirements for internal and external security
   • Design security strategy to meet requirements
   • Implement security strategy
   • Undertake ongoing monitoring of the viability and reliability of network security, through testing and use of technical tools
   • Continually monitor internal and external network access for security breaches
3. Install and configure a complex network to meet business requirements
   • Check and install cabling and associated components according to industry standards
   • Install and configure servers, routers, switches or other devices to provide internet protocol (IP) addressing and routing
   • Install and configure servers, routers, switches or other devices to provide name resolution
   • Install and configure servers, routers, switches or other devices to provide network services
   • Install and configure remote access services
   • Install and configure devices to provide data management services
4. Provide integrated network services across a complex network
   • Integrate multiple network services across network
   • Analyse and resolve interoperability issues
   • Optimise performance
   • Rectify security conflicts arising from integrating services
5. Plan, design and implement voice and video business communications system
   • Install software and configure and test voice over internet protocol (VoIP) and videoconferencing services
   • Incorporate the use of a communications server to provide real-time multimedia communications
   • Select common voice and videoconferencing codecs according to standards and practices
6. Manage and support a complex network
   • Identify and evaluate appropriate network management tools to assist in the administration of the complex network
   • Select and install network management tools according to industry and organisational standards
   • Set and monitor alerts and logs
   • Capture and analyse network performance data
   • Implement automated server updates
   • Implement desktop management policies
   • Implement automated virus checking
   • Use remote management tools
7. Test network functionality and obtain sign-off
   • Test network functionality and record results
   • Record results of network functionality test
   • Complete network documentation according to organisational standards

Performance Evidence

Evidence of the ability to:

design and implement a complex network that involves integrating multiple network services to meet business requirements

design and implement an appropriate security strategy for a complex network

monitor and test the performance of aspects of the solution

provide ongoing management and support of the network.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe firewall configurations and their application

summarise internet protocol (IP) addressing and network configuration

summarise and apply the following aspects of a network:

infrastructure

load balancing for applications

security

server operating systems

service configuration, including:

domain name system (DNS)

dynamic host configuration protocol (DHCP)

file transfer protocol (FTP)

network time protocol (NTP)

server messages block (SMB)

mail

proxy

web

service management

identify and describe troubleshooting tools and techniques, including network diagnostic utilities

outline the purpose of user authentication and directory services

describe voice over internet protocol (VoIP)

describe virtual private network (VPN).

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