Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Implement regular network monitoring
  2. Troubleshoot network problems
  3. Diagnose network faults
  4. Rectify faults
  5. Finalise fault rectification process

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain current industry accepted hardware, cabling and software products, including general features and capabilities

summarise organisational maintenance response-level escalation procedures

outline the client business domain, including client organisation structure and business functionality

summarise network management tools, including the general features and capabilities, with substantial depth in troubleshooting areas

outline network topologies

summarise networking technologies, their features and capabilities, including those relating to:

protocol stacks of transmission control protocol or internet protocol (TCP/IP)

open system interconnection (OSI)

identify and summarise the importance of the key organisations that oversee internet protocols

identify and describe network protocols.