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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Support project commencement
   • Confirm business opportunity to ensure the project objectives are understood
   • Identify stakeholders and gather requirements
   • Prepare a project charter or project proposal and obtain agreement from project sponsor
2. Support project plan development
   • Break down the requirements to identify tasks and resources needed to complete the project plan
   • Compile a schedule of project tasks, including realistic timeframes and costs if required
   • Allocate task responsibilities to project team members
   • Agree on a process with the sponsor to manage risks or unexpected events that may arise and affect project objectives
3. Support project completion
   • Work with project team to ensure project activities meet timeframe, scope, cost and quality expectations
   • Monitor and control project risks and issues according to the agreed process
   • Verify that project deliverables meet project expectations and sign off as complete
   • Train users, if applicable
4. Support project closure
   • Prepare ICT support or maintenance documents if applicable
   • Obtain final project sign-off from sponsor and key stakeholders
   • Document lessons learned and close the project

Performance Evidence

Evidence of the ability to:

develop a project plan appropriate to the project objectives and the project proposal

support the initiation, control and completion of a simple small-scale information and communications technology (ICT) project

identify and apply requirements and expectations of a project according to the project plan.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the different project-management and planning methods and tools

explain the characteristics of technical teams

describe the different methods of communication and communication styles, including interviewing techniques

explain the organisational values, policies and processes that may be relevant to the project

describe the risks associated with small scale projects including:

cost

scope

timelines.

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