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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify common symptoms and preventative maintenance techniques
  2. Operate system diagnostics
  3. Scan system for viruses

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the client business domain, including client organisation structure and business functionality

identify the current industry accepted hardware and software diagnostic tools, including products that manage:

backup procedures

configuration procedures

hardware maintenance

organisational security

describe common symptoms of problems associated with:

desktop applications

operating systems

laptops

mobile devices

printers

other common peripherals

describe a range of preventative tasks relevant to maintaining hardware and software applications

describe the organisational procedures relevant to diagnostic testing.