Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
identify hardware and operating system problemsconduct diagnostic tests on a range of platforms according to preventative maintenance and diagnostic policyidentify the root causes of the problemsscan systems for computer virusesremove viruses using software tools and proceduresremove viruses by restoring backups.Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
describe the client business domain, including client organisation structure and business functionalityidentify the current industry accepted hardware and software diagnostic tools, including products that manage:backup proceduresconfiguration procedureshardware maintenanceorganisational securitydescribe common symptoms of problems associated with:desktop applicationsoperating systemslaptopsmobile devicesprintersother common peripheralsdescribe a range of preventative tasks relevant to maintaining hardware and software applicationsdescribe the organisational procedures relevant to diagnostic testing.