Required skills

communication skills to liaise with customers and peers to achieve outcomes

literacy skills to

develop network documentation and maintain network records

read and interpret enterprise procedures manuals and specifications

numeracy skills to interpret technical data

planning and organisational skills to plan and prioritise own work

problem solving skills to

deal with unexpected situations on the basis of safety and specified work outcomes

troubleshoot common network problems according to help desk procedures

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

determine business needs of a small ISP

identify customer requirements and provide help desk support

implement WAN services to the internet

install configure and troubleshoot networking devices

instigate data backup and disaster recovery procedures

modify and translate network and port addresses to establish connectivity

plan wired network infrastructure

use router testing methodologies to verify a given configuration

Required knowledge

correct usage of tools and equipment

data backup services and procedures

enterprise OHS procedures

ISP services

network device configuration

network models and topologies

subnet addressing

troubleshooting procedures

WAN services and ISP responsibilities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

implement OHS workplace procedures and practices

plan the installation of a network that uses subnet addressing and provides ISP services

set up and configure wired infrastructure

troubleshoot local network and WAN connectivity and services

configure resource sharing on a network server

provide network data backup and disaster recovery

Context of and specific resources for assessment

Assessment must ensure

a site where installation of a small to medium business network may be conducted

use of tools equipment and materials currently used in industry

relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate installing and configuring a small to medium business network

direct observation of the candidate providing network data backup and disaster recovery

oral or written questioning to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Install and configure a home or small office network

ICTTEN2207A Install and configure a home or small office network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

OHS may include:

Environmental requirements may include:

Appropriate personnel may include:

Network resources may include:

Network device may include:

Enterprise procedures may include:

Wired infrastructure may include:

Essential installation information may include: