Elements and Performance Criteria
- Prepare for upgrade activity
- Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
- Contact customer for site access, security arrangements and location details of equipment for upgrade
- Identify site hazards and notify appropriate personnel to make site safe
- Prepare an upgrade plan against work order and seek approval from customer
- Organise system back-up from support personnel
- Obtain tools and test equipment and check for accuracy and safety
- Allocate specific tasks according to the skill mix of staff involved
- Run test plan on current equipment and identify and rectify problems in consultation with planners
- Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime
- Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work
- Undertake upgrade
- Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements
- Follow procedures for upgrade of network in sequential order as defined in instruction manuals
- Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met
- Notify planner of problems encountered with detail of the impact on the upgrade plan
- Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network
- Monitor system response during upgrade and take action according to instructions provided
- Test upgrade for acceptance
- Undertake tests according to predetermined test plan
- Analyse test results and verify against specified performance levels
- Escalate problems encountered according to enterprise policy
- Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy
- Record upgrade test results and provide to network management group
- Run post-upgrade routines according to documented procedures
- Monitor post-upgrade performance
- Finalise administrative work and clean up worksite
- Complete relevant work documentation and administrative tasks according to enterprise policy
- Amend site records to show upgraded equipment layout
- Organise customer training in the new or modified system
- Clean up and restore site to customer satisfaction
- Collect and dispose of waste material and debris according to environmental requirements
- Declare asset ready for use
- Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation